Case Study: Increasing productivity at work, whilst achieving a better work-life balance


This NHS Manager wanted to use coaching to enable them to achieve a healthier work-life balance and develop coping mechanisms to deal with workplace pressures. As a result of the pandemic, their workload had increased dramatically. They were also struggling to adapt to remote working and felt that this pattern of working was having a negative impact on their confidence and ability to maintain good relationships with work colleagues.


Desired coaching outcomes:

  • Achieve a better work-life balance, including developing coping mechanisms for dealing with stress and improving health and wellbeing
  • Further develop leadership and communication skills, e.g. dealing with workplace conflict; having difficult conversations; etc.


Over a 2-month period, I worked with this coachee on a 1-2-1 basis. I used a range of psychologically informed coaching techniques, including cognitive-behavioural coaching, Acceptance & Commitment Therapy (ACT), resilience & values exercises, to help them develop solutions to their problems.


The coachee reported the following benefits from coaching:

  • Finding new ways to manage stress
  • Improved work-life balance
  • Self-compassion
  • Improved relationships at work and at home
  • Positive changes to mindset
  • Increased work productivity
  • Better able to deal with conflict
  • Overall satisfaction with the coaching was rated 10/10.
  • Likelihood of recommending this coach to a colleague or friend was rated 10/10.


“Mandy was very helpful and a good listener to all of my problems that I have dealt with in the last year which have consisted of conflict within the team and having difficult and complex situations to manage as a Line Manager. I have received great advice with regards to my confidence and personal issues.”