increasing productivity

Case Study: How developing leadership skills at an individual level can have a positive impact on team performance


At the height of the pandemic, this NHS leader was under enormous pressure to deliver in a fast-changing environment, which was made more challenging by the need to work remotely. They were working extremely long hours, including on the weekends, without any proper breaks. They recognised the need to delegate more to the team and that they were at risk of burnout if they didn’t do so. However, they were finding it difficult to let go, felt bad about asking others to do more, and struggled to find the confidence to have what they perceived to be difficult conversations. 


Desired coaching outcomes:

  1. Have more self-belief in their ability to achieve their objectives and what was expected of them in their current role
  2. Provide further support and development opportunities to the members of their team, building their team’s confidence to take on more responsibility
  3. Reflect on work in a more rational way, for example, spend less time ruminating on or worrying about incidents
  4. Feel more organised and in control of workload


The coachee signed up to my 1-2-1 Executive Leadership Coaching Programme. We worked together over a 4-month period, during which I used a range of psychologically informed techniques and assessments to help the coachee to realise their coaching goals.


  • The coachee commented that the tailored one-on-one element of the coaching greatly increased the success of the coaching, compared to group coaching which they had previously engaged with and where they had had very limited results.
  • The coachee appreciated having dedicated time to focus on themselves, especially as they had been under intense pressure because of the pandemic.
  • They reported increased self-awareness, including recognising unhelpful thinking patterns which had been reinforcing negative behaviour, such as poor working patterns.
  • They learned to step back and think things through more thoroughly. The reflection time allowed them to alter the way they perceive themselves, to develop their self-confidence and to be more forgiving of their errors.
  • The coachee realised that by not giving other team members the opportunity to get more involved, they were denying them the opportunity to develop further.  Once they made this breakthrough, and with further support around communication and assertiveness skills, they were able to confidently have the conversations with their team that they had been avoiding. They reported that their new approach at work had improved relationships with their team.
  • Gaining a better understanding of their personal resilience risks and strengths enabled them to identify ways to better deal with adversity and to feel more energised and engaged at work.
  • The stress management and health coaching elements of the programme enabled the coachee to make healthier lifestyle choices and achieve a better work-life balance, which had benefits at both work and at home.
  • The coachee reported that the coaching contributed 100% to the actual achievement of their goals.
  • Overall satisfaction with the coaching was rated 10/10.
  • Likelihood of recommending this coach to a colleague or friend was rated 10/10.


“I found the coaching to be highly productive, providing the tools required for my ongoing development. The coaching style ensured my engagement by providing a comfortable and supportive environment to examine my behaviours and understand how they can improve for my personal benefit and that of my colleagues.”